Refund policy

Refund policy

Last updated: October 28, 2026

We want you and your cat to love your order. If something isn't right, we'll help make it right.

30-day returns You can request a return within 30 days of delivery. To be eligible, items must be unused, clean, and in their original packaging. For hygiene reasons, opened replacement filters can't be returned.

How to start a return Email support@hydratedkitty.com with your order number and the item you'd like to return. We'll reply with return instructions and the address to send it to. Items sent back without first contacting us can't be accepted.

Damaged, defective or wrong items If your order arrives damaged, stops working within 30 days, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.

Return shipping If you're returning an item because you changed your mind, return shipping is your responsibility. If the item was damaged, defective or incorrect, we cover it.

Refunds Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refunded unless the item was damaged, defective or incorrect.

Exchanges The fastest way to get a different color or size is to return the item you have and place a new order.

Questions Email support@hydratedkitty.com and we'll get back to you within 1–2 business days.